The processing time is usually 1-2 days during week days, we are not working Saturday and Sunday. All shipments from Avee are sent as traceable shipments via DHL World Express. DHL express shipments usually takes 2 days to Europe and 3 days to North America. Asia and the Pacific is reached in 4-5 days. Orders under $50 can be shipped by regular post and there is no tracking number.
country in your address field) is already aFrom December 15th, 2018, all our products are shipped with local VAT and duties prepaid (DDP).
When paying from the cart page, you will see that your local VAT (depending on dded to the total amount being paid.
This means that you will not pay anything extra when receiving the shipment – and what you pay on the Avee web is the total price of the product.
For companies or private persons who wishes to pay VAT and taxes locally, this can be arranged.
The procedure for these orders are as follows:
When you are ordering an Avee product, you will get an email receipt that the order is received by us and that it has been paid. When the order has been processed (normally the same day) you will get an email with the DHL tracking number. You can track your order by going to the DHL web pages.
When the shipment has left us, DHl is making sure you get your package. Starting from December 20th, DHL wil send you messages on SMS and email, stating that the shipment is on its way and will soon be delivered to you. By following a link in either of these messages, you can easily change delivery address (for example from your own address to your neighbor – or to a DHL delivery location) or time of delivery. You can even put the delivery on a ‘holiday hold’.
All packages shipped with DHL are traceable, however – if a shipment fails to reach you, simply contact us and we will solve the problem. Lost packages will be covered by Avee.
Due to either extremely high customs fees & local tax or that shipments are held indefinitely by local customs in some countries, we are simply not able to ship there.
The countries that are on this list where we do not ship, are currently the following:
If you would like to order to one of these countries, please contact us on firstname.lastname@example.org before ordering.
When you purchase a product from us, we offer three methods of payment:
Helsetlia 20, 1353 Baerums Verk,
1371 Asker, Norway
In the US, the threshold for adding local VAT and tax is currently USD 800.
This means that all shipments being sent from us to the US will be received without any added VAT or custom fees and the price you get from our shop page is what you pay in total.
The VAT and duties are zero – simply a very fortunate situation for you and for us.
All avee products are manufactured by professional manufacturers in Norway and China. All units in a system – as well as the complete system – is going through a full verification and check before being shipped to the customer.
We give a 2 year warranty on the avee add-on and the avee Bluetooth Controller.
All other parts like the cables and the wind-sock, are wear and tear parts are shipped with a 1 year warranty. Note that all cables on the avee products are plug-able and may be exchanged by the customer. If your product is defective or damaged, we will immediately replace those items.
The new item(s) is shipped as regular post with shipment fees paid by us. Defective units should normally be returned to us using the included DHL return label, and we will pay these shipment costs.
Fast DHL shipment is provided for replacements with an additional fee.
We give you a one month money back guarantee on all our products.
If you are not happy with the product within this time period – simply return it and you will get your money back!
If you don’t like the product
If you are not happy with the product, please return the item within 30 days of purchase for a refund:
To be able to log in you must have an Avee account.
You will automatically get an account when you make a purchase in our web store.