Last updated: 15 November 2026 · Draft for review before publication
1. Seller and scope
These terms apply to orders placed through avee.no with Avee AS, a Norwegian company (organisation number 914 083 230). They cover physical aviation audio products and accessories sold to consumers and businesses. Contact: sales@avee.no. The current registered and return addresses must be confirmed before publication. Mandatory consumer rights under applicable law always take precedence over conflicting provisions.
2. Products and compatibility
Product descriptions, configuration choices and compatibility information are provided on the relevant product pages. Customers should check their headset and aircraft connections before ordering. Product images may illustrate configurations or accessories that are sold separately. We may improve product specifications without changing the essential characteristics of an order already accepted.
3. Ordering and payment
Customers select products, delivery options and payment method during checkout and can review the order before submitting it. We send an order acknowledgement electronically. An order may be subject to payment authorisation and availability; we will contact you if we cannot fulfil it. Prices and payments are displayed in EUR. Accepted payment methods are those offered at checkout, including card payments processed through Stripe where enabled.
4. Prices, VAT, duties and delivery charges
The checkout shows the product price, applicable taxes and shipping charges calculated for the destination and selected delivery service. Depending on destination and shipping method, import VAT, customs duties or handling fees may be prepaid by Avee or payable by the recipient. Only charges explicitly shown as included or prepaid at checkout are included. Any applicable additional import charges should be clearly disclosed before purchase. We will not retroactively change an accepted order's price without your agreement.
5. Shipping and delivery
We ship to the destinations available during checkout. Delivery estimates are indicative unless expressly guaranteed. Tracking details are provided where available. Please supply a complete, accurate delivery address. If an order is delayed or cannot be supplied, we will contact you about available options and any rights you may have under applicable law.
6. Consumer right of withdrawal
Consumers covered by Norwegian or applicable EEA distance-selling rules generally have a 14-day right of withdrawal, starting the day after receipt of the goods (or the last item for a multi-part delivery). To exercise this right, notify us clearly at sales@avee.no before the period expires. Return the goods without undue delay and normally within 14 days after notifying us. Unless otherwise agreed or required by law, the customer pays the direct return shipping cost. We refund eligible payments, including standard outbound delivery charges, within the statutory timeframe, using the original payment method unless otherwise agreed. We may wait until we receive the goods or evidence of their return, as permitted by law. Handling beyond what is needed to inspect the product may reduce the refund where permitted. Statutory exceptions apply only when their legal conditions are met; choosing among standard product options does not automatically remove withdrawal rights.
7. Faults, complaints and warranty
If a product is defective, damaged or not as described, contact us at sales@avee.no with the order number and a description of the issue. We will assess repair, replacement, price reduction or refund in accordance with applicable consumer law. Any commercial warranty is additional to, and does not replace, mandatory statutory rights. Please contact us before returning a faulty item so we can provide appropriate instructions.
8. Returns and refunds
For a withdrawal or approved return, contact us for the current return address and packing instructions. Pack items securely and retain proof of shipment. Refund timing and any deductions will follow applicable law and the circumstances of the return. Refunds of import charges paid directly to customs or a carrier may need to be requested from the relevant authority or carrier.
9. Product use and aviation safety
Avee products are intended to be used only in compatible configurations and in accordance with the relevant instructions. Pilots remain responsible for aircraft operation, communications and compliance with applicable aviation requirements. Nothing in these terms excludes liability that cannot lawfully be excluded, or limits mandatory consumer remedies.
10. Privacy
Personal information is handled in accordance with our Privacy & Cookies Policy.
11. Governing law and disputes
These terms are governed by Norwegian law, without depriving consumers of mandatory protections applicable in their country of residence. If a problem arises, please contact us first so we can try to resolve it. Consumers may also have access to relevant consumer protection authorities and alternative dispute resolution procedures. Any jurisdiction provision is subject to mandatory consumer law.
12. Changes
Changes to these terms apply prospectively and do not alter contracts already concluded. The version available when you place your order governs that purchase, subject to applicable law.
