AVEE CUSTOMER CARE
Help & Support
Find answers, solve problems or get in touch with Avee.
Frequently Asked Questions
Answers to common questions about Avee products, compatibility and Bluelink.
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Headphones & battery
What happens if my headphones run out of battery?
The active noise reduction (ANC) will stop working. On supported wired headset configurations, aircraft radio and intercom audio may continue, although the sound may change. Check your specific headset and Avee model before relying on this behaviour. Charge your headphones before every flight.
Will my headphones warn me when the battery is low?
Battery warnings differ by headset model and firmware. Some models provide spoken warnings; others use lights or app notifications. Check the headphone manufacturer’s instructions and battery level before flight.
Can mobile devices cause interference?
As with other audio equipment, mobile devices may occasionally introduce audible interference. If you notice buzzing, move your phone or tablet away from the Avee cables and check that all connectors are seated properly. Follow applicable aircraft and operator rules for mobile devices.
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Compatibility & connectors
Will Avee work in every aircraft?
Avee is intended for compatible aircraft audio and intercom systems. Many aircraft use high-impedance aviation headset connections, but compatibility depends on the aircraft audio installation and the selected Avee interface cable. Please confirm your aircraft and connector type before ordering.
Will GA connectors fit a Boeing 747 or a Cessna 172?
The two-plug GA interface fits aircraft equipped with the corresponding GA headset sockets, regardless of aircraft type. Other aircraft may use XLR-5, LEMO/Redel, U-174/U or other connectors. Check the actual installed socket rather than relying on the aircraft model alone.
Which aircraft connector types are supported?
Avee offers interface options for several common aviation connector types, including dual GA, U-174/U, LEMO/Redel, Neutricon and XLR-5. Availability varies by product and configuration. Contact us if your connector is not listed in the store.
Do I need a separate microphone for different aircraft?
Usually not. For compatible Avee systems, you can keep the microphone and change the aircraft interface cable to match the aircraft you are flying. Make sure you select the correct cable for each installation.
Can I connect my phone directly by cable to play music?
The Avee aviation microphone system is not designed to mix phone music into aircraft audio through a simple passive cable. Compatible Bluelink units provide a separate Bluetooth audio connection with radio/intercom audio priority features.
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Bluelink & Bluetooth
What happens when the Bluelink battery runs flat?
Bluetooth functions such as music, calls and navigation audio from a paired device will stop when Bluelink loses power. On supported Avee configurations, the wired aircraft radio and intercom path is designed to remain available. Verify the behaviour of your exact hardware and firmware version on the ground.
Will Bluelink warn me when its battery is low?
Battery indication and voice alerts depend on the Bluelink hardware and firmware version. Check the battery status before flight, and consult the instructions for your particular version.
Does Bluelink charge from the aircraft headset connector?
No. Bluelink does not normally charge through the aircraft headset audio connection. Use a suitable USB charger when charging is needed, subject to aircraft and operator requirements.
Can I still hear navigation instructions and make calls?
On supported Bluelink versions, a paired phone or tablet can provide navigation prompts, music and phone audio. The available functions depend on the product version and its settings; verify audio priority before flight.
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Aviation approvals
What is a TSO or ETSO authorization?
A Technical Standard Order (TSO) or European Technical Standard Order (ETSO) defines minimum performance standards for specified aviation articles. Authorization relates to the particular article and approval scope; it should not be assumed to apply to every combination of components.
Is a complete headset using Avee TSO/ETSO approved?
No. A headset assembled from an Avee microphone adapter and a separate consumer headphone is not offered as a TSO/ETSO-authorized complete headset system. Check your airline, operator and applicable regulatory requirements before using any headset.
Do pilots always need a TSO/ETSO-approved headset?
Requirements depend on the jurisdiction, aircraft, operation and operator policy. Some airlines require approved headsets even where a particular regulation does not mandate one. Confirm the rules applicable to your operation before flying.
Troubleshooting
Step-by-step help for microphone, audio and headset problems.
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Microphone & power
No red LED on the Avee microphone
On the microphone models described here, a steady red LED indicates microphone bias power from the aircraft. If it is off:
- Confirm avionics/intercom power is on.
- On dual-GA plugs, make sure the smaller microphone plug and larger headphone plug are both connected correctly.
- Reseat the aircraft interface cable and confirm the USB-C connector is fully inserted.
- Try another working aircraft headset socket or a known-good cable, if available.
If the LED remains off, contact Avee support. Do not attempt repairs to aircraft wiring.
Red LED is on, but the microphone is not heard
- Position the microphone close to your lips, with its flat side/white mark facing your mouth.
- Check that the microphone boom is fully and securely connected to its housing.
- Check the intercom squelch and audio-panel settings using the aircraft manufacturer's procedure.
- As a starting point, try a microphone output setting around 3 (typically 2–5).
- Ask the copilot to confirm whether your voice is received.
If the problem persists, contact support with your headset model, aircraft type and observed LED behaviour.
My voice is noisy or distorted
Start with the microphone output control around 3 rather than maximum. Check that the microphone is correctly oriented and that no ventilation outlet blows directly into it. If the LED flickers or the fault changes when the interface cable moves, the cable or connection may need inspection or replacement.
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Aircraft audio & volume
I can hear my copilot or radio, but not my own voice
First confirm whether the copilot can hear you. If they can, the microphone may be working and the issue may instead be in the intercom sidetone, headset volume or aircraft audio settings. Check the headset-specific volume instructions below, then the aircraft intercom settings.
Make sure the Avee adapter sits flush against the headset. Two magnetic strips, or a gap at the audio connector, can prevent the headphone plug from seating properly.
Sound in the left ear only
Check the MONO/STEREO switch on the Avee adapter. Many aircraft provide a mono audio signal; a stereo setting may result in audio in only one ear. Try MONO when the aircraft audio system is mono. Bluelink Bluetooth music is handled separately from the aircraft mono/stereo setting on supported systems.
Sound in one ear intermittently
Check the headset's audio connector and the Avee adapter fit. Test the headset using its original non-Avee audio cable to see whether the problem also occurs without Avee. If it does, the headset or its connector may be responsible. Otherwise contact Avee support.
How do I set speaker volume correctly?
- On the ground, set aircraft radio and intercom volume to a low, comfortable starting level.
- Connect the Avee system and switch on the headset's noise reduction.
- Set the applicable Avee or headset volume control to a suitable level for that model.
- With the microphone correctly positioned, check intercom sidetone and adjust squelch according to your aircraft audio-panel manual.
- Confirm radio and copilot audio are clear and comfortable.
Use the aircraft audio controls for normal adjustments in flight. Avoid excessive volume.
Front- and rear-seat audio levels differ
Many aircraft let pilot and copilot adjust audio independently, while rear-seat levels may be linked to the copilot's setting. Rear passengers may need to adjust their own headset volume. Refer to the aircraft audio-panel manual for how radio and intercom audio are distributed.
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Headphone-specific help
Bose QC35 and Sony WH-1000XM3 / XM4 / XM5
For the configurations described in Avee's existing instructions, speaker volume is controlled from the Avee microphone adapter. Increase the adapter volume if aircraft audio is too low. Confirm the specific headset/adapter combination before relying on this guidance.
Bose QC45: volume becomes very low
On QC45, use the +/− buttons on the right earcup to adjust volume even with Avee connected. Some QC45 units reduce their volume when the Avee adapter is unplugged while active noise reduction is on. Turn the headset off before disconnecting Avee to help avoid this behaviour.
Bose 700: adjusting volume
The Bose 700 uses a vertical swipe on the earcup to change volume: swipe up to increase and down to decrease. Consult the Bose headset manual for details.
Sony XM4 / XM5: audio mutes when I speak
Check Sony's Speak-to-Chat feature, which can automatically pause or mute audio when it detects your voice. Disable it using the headset controls or the Sony companion app. The control method may vary by firmware version.
Bose QC35: headset does not detect a wired connection
If the QC35 keeps trying to reconnect over Bluetooth when the wired cable is inserted, test it with the original Bose audio cable. If the problem also occurs without Avee, the headset's audio jack may need servicing.
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Other problems
Copilot cannot hear me, but I hear myself
Check the aircraft intercom's isolation or split-audio settings. Some audio panels can isolate pilot and copilot communication. Refer to the aircraft audio-panel manual.
Echo or delay in my own voice
A small number of users have reported sidetone delay with certain Bose QC45-family and Bose 700 configurations when noise reduction is on. Avee's existing notes describe the issue as intermittent and headset-related; a universal fix has not been established. If you experience it, contact us with your headset model, aircraft type and circumstances.
Legacy GA / XLR-5 adapter: red or green indicator
Some legacy Avee aircraft adapters use a separate red/green indicator to show whether the microphone boom is detected. Those indicators are not the same as the steady red bias-power LED described above. If your adapter stays red when fully connected, reseat the boom and cable, then test known-good parts one at a time if available. Mark components when cross-checking so working and faulty parts do not get mixed up.
Because indicator behaviour varies by hardware generation, contact Avee before ordering replacement parts.
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Microphone setup
How should I position the microphone?
Keep the microphone close to your lips and orient its speaking side toward your mouth. Exact placement depends on the microphone model. Incorrect positioning can make speech quiet or noisy.
STILL NEED HELP?
We're here to help.
Tell us your headset model, aircraft connector, and what you have already tried. Include your Bluelink firmware version if relevant.
Warranty & Repairs
For warranty questions, repairs or replacement parts, contact Avee with your product details and a description of the issue. We can help identify the appropriate next step.
