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AVEE CUSTOMER CARE

Help & Support

Find answers, solve problems or get in touch with Avee.

Frequently Asked Questions

Answers to common questions about Avee products, compatibility and Bluelink.

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Headphones & battery

What happens if my headphones run out of battery?

The active noise reduction (ANC) will stop working. On supported wired headset configurations, aircraft radio and intercom audio may continue, although the sound may change. Check your specific headset and Avee model before relying on this behaviour. Charge your headphones before every flight.

Will my headphones warn me when the battery is low?

Battery warnings differ by headset model and firmware. Some models provide spoken warnings; others use lights or app notifications. Check the headphone manufacturer’s instructions and battery level before flight.

Can mobile devices cause interference?

As with other audio equipment, mobile devices may occasionally introduce audible interference. If you notice buzzing, move your phone or tablet away from the Avee cables and check that all connectors are seated properly. Follow applicable aircraft and operator rules for mobile devices.

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Compatibility & connectors

Will Avee work in every aircraft?

Avee is intended for compatible aircraft audio and intercom systems. Many aircraft use high-impedance aviation headset connections, but compatibility depends on the aircraft audio installation and the selected Avee interface cable. Please confirm your aircraft and connector type before ordering.

Will GA connectors fit a Boeing 747 or a Cessna 172?

The two-plug GA interface fits aircraft equipped with the corresponding GA headset sockets, regardless of aircraft type. Other aircraft may use XLR-5, LEMO/Redel, U-174/U or other connectors. Check the actual installed socket rather than relying on the aircraft model alone.

Which aircraft connector types are supported?

Avee offers interface options for several common aviation connector types, including dual GA, U-174/U, LEMO/Redel, Neutricon and XLR-5. Availability varies by product and configuration. Contact us if your connector is not listed in the store.

Do I need a separate microphone for different aircraft?

Usually not. For compatible Avee systems, you can keep the microphone and change the aircraft interface cable to match the aircraft you are flying. Make sure you select the correct cable for each installation.

Can I connect my phone directly by cable to play music?

The Avee aviation microphone system is not designed to mix phone music into aircraft audio through a simple passive cable. Compatible Bluelink units provide a separate Bluetooth audio connection with radio/intercom audio priority features.

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Aviation approvals

What is a TSO or ETSO authorization?

A Technical Standard Order (TSO) or European Technical Standard Order (ETSO) defines minimum performance standards for specified aviation articles. Authorization relates to the particular article and approval scope; it should not be assumed to apply to every combination of components.

Is a complete headset using Avee TSO/ETSO approved?

No. A headset assembled from an Avee microphone adapter and a separate consumer headphone is not offered as a TSO/ETSO-authorized complete headset system. Check your airline, operator and applicable regulatory requirements before using any headset.

Do pilots always need a TSO/ETSO-approved headset?

Requirements depend on the jurisdiction, aircraft, operation and operator policy. Some airlines require approved headsets even where a particular regulation does not mandate one. Confirm the rules applicable to your operation before flying.