HOW WE SHIP
The processing time is usually 1-2 days during week days, we are not working Saturday and Sunday. All shipments from Avee are sent as traceable shipments via DHL World Express. DHL express shipments usually takes 2 days to Europe and 3 days to North America. Asia and the Pacific is reached in 4-5 days. Orders under $50 can be shipped by regular post and there is no tracking number.
ALL LOCAL VAT & TAXES PREPAID (DDP)
When paying from the cart page, you will see that your local VAT (depending on dded to the total amount being paid.
This means that you will not pay anything extra when receiving the shipment – and what you pay on the Avee web is the total price of the product.
There are NO HIDDEN COSTS !
SHIPMENTS WITHOUT VAT PREPAID (DAP)
For companies or private persons who wishes to pay VAT and taxes locally, this can be arranged.
The procedure for these orders are as follows:
- The customer orders the product(s) using the normal ordering system, but stops before paying by Paypal.
This order is now with local VAT on the product(s) and on the shipment.
All details about the order (including billing and shipping addresses) will now be in our system as entered by the customer.
- The customer sends an email to email@example.com stating that order number xxx should be shipped without VAT and taxes.
We respond to this by subtracting the VAT from the order and from the shipment.
An invoice is generated and sent to the customer. The invoice does of course not include any VAT on the products ordered and on the shipment.
- The customer can pay the invoice amount on our website at www.avee.no by login and going to My account. The invoice will be find under orders.
- We ship the product(s) by DHL as a DAP shipment. This means that all local taxes and VAT should be paid by the customer locally.
- If the shipment is rejected by the customer ( the customer refuses to pay local VAT & tax when the shipment arrives by DHL), we refund the product cost paid on Paypal minus all shipment costs and fees (both to and from the customer).
When you are ordering an Avee product, you will get an email receipt that the order is received by us and that it has been paid. When the order has been processed (normally the same day) you will get an email with the DHL tracking number. You can track your order by going to the DHL web pages.
CHANGING A DELIVERY- TIME AND ADDRESS
When the shipment has left us, DHl is making sure you get your package. Starting from December 20th, DHL wil send you messages on SMS and email, stating that the shipment is on its way and will soon be delivered to you. By following a link in either of these messages, you can easily change delivery address (for example from your own address to your neighbor – or to a DHL delivery location) or time of delivery. You can even put the delivery on a ‘holiday hold’.
All packages shipped with DHL are traceable, however – if a shipment fails to reach you, simply contact us and we will solve the problem. Lost packages will be covered by Avee.
Due to either extremely high customs fees & local tax or that shipments are held indefinitely by local customs in some countries, we are simply not able to ship there.
The countries that are on this list where we do not ship, are currently the following:
Added to this exception list in June 2018.
Added to this exception list in January 2021.
If you would like to order to one of these countries, please contact us on firstname.lastname@example.org before ordering.
When you purchase a product from us, we offer three methods of payment:
- Direct card payment via Stripe.
This is our preferred way of payment: safe, fast, reliable and cost effective.
No additional payments fees for the customer are added when using Stripe.
- Paypal payment
Paypal has proven to be a safe and flexible method for payments.
If you do not like to use it – or if Paypal simply is not supported in your country, we suggest using direct credit card payment (Stripe) or a direct bank transfers as payment method.
- Payment via bank transfer*
If you would prefer paying by bank transfer, please use the following bank details:
Helsetlia 20, 1353 Baerums Verk,
1371 Asker, Norway
- *some restrictions may applies, contact us before using this method of payment
SHIPMENTS TO THE US
In the US, the threshold for adding local VAT and tax is currently USD 800.
This means that all shipments being sent from us to the US will be received without any added VAT or custom fees and the price you get from our shop page is what you pay in total.
The VAT and duties are zero – simply a very fortunate situation for you and for us.
PRODUCTION – TEST AND VERIFICATION
All avee products are manufactured by professional manufacturers in Norway and China. All units in a system – as well as the complete system – is going through a full verification and check before being shipped to the customer.
We give a 2 year warranty on the avee add-on and the avee Bluetooth Controller.
All other parts like the cables and the wind-sock, are wear and tear parts are shipped with a 1 year warranty. Note that all cables on the avee products are plug-able and may be exchanged by the customer. If your product is defective or damaged, we will immediately replace those items.
The new item(s) is shipped with post or DHL depending of the issue and date of purchase.
**Shipping fees may apply.
**Our warranty applies only to the original buyer. If you purchase your microphone second-hand, the warranty does not apply.
**Exception may applies.
30 DAYS RETURN POLICY
We give you a one month money back guarantee on all our products.
If you are not happy with the product within this time period – simply return it and you will get your money back!
If you don’t like the product
If you are not happy with the product, please return the item within 30 days of purchase for a refund:
- To be eligible for a refund, the avee item must be in its original condition.
- The return shipment cost will be paid by the customer.
- When we have the returned product in hand, we will immediately refund the cost of the product excluding the following:
- the DHL shipments costs for sending the avee to you.
- the DHL shipments costs for returning the avee to us.
- If you paid import fees or local VAT when receiving the product, you are responsible of claiming these locally.
- To return your product, contact us at email@example.com to receive a Return Manufacturer Authorization (RMA) and return shipping instructions.